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Lifeways Inclusive Lifestyles Limited Good

Inspection Summary

Overall summary & rating


Updated 8 February 2020

About the service

Lifeways Inclusive Lifestyles Ltd provides personal care and support to adults living in their own houses and flats in the community.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People’s experience of using this service and what we found

People were protected from avoidable harm and abuse. Relatives told us they felt their family member was safe and well protected. There were enough staff on duty with the right mix of skills to support people safely and effectively. Staff were recruited and selected safely. Medications were safely managed, administered and stored. Infection control and prevention was managed well. Incidents, accidents and near misses were recorded and monitored to ensure there was opportunity for lessons learned.

People were assessed before they used Lifeways by the registered manager, and their outcomes and choices were recorded and monitored to ensure consistency and good practice. Staff were supported and supervised, trained, and suitably skilled to meet the requirements of their role. People were supported by staff to have sufficient food and fluid intake throughout the day and night. There was a clear process for referring people to external services were required and this was applied consistently to ensure care was safe. People lived in their own homes in the community, and were supported to live at home safely by Lifeways. The service fully met and complied with the principles of the MCA and no one was being unlawfully deprived of their liberty.

Staff treated people with respect, kindness, equality and dignity. Relatives spoke positively about the staff. People were included as much as possible in their day to decision making and choices. People’s privacy and independence was encouraged, family relationships and friendships were respected and promoted.

A personalised care plan was developed for each person with their involvement or with their family members involvement if appropriate. Care plans included people’s individual preferences and interests. The service actively encouraged and supported people to communicate in a style which was relevant for them, fully considering their equality needs. People’s interests and chosen activities were prioritised by staff. There was a complaints process in place which outlined response times and procedure. End of life care was discussed sensitively and with care and compassion.

The registered manager promoted a positive ethos and culture, which was centred around personalisation and inclusion. The registered manager and provider understood their responsibility to inform people when care fell short or did not meet expected standards. Risks to people’s health, safety and wellbeing was effectively managed through ongoing monitoring of the service. The registered manager had a clear understanding of their role and responsibilities in line with regulatory requirements. The service was open and inclusive and fully considered people’s equality needs. There were effective systems in place for checking and improving the quality and safety of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The service was last rated good. (Report Published June 2017).

Why we inspected

This was a planned inspection in line with the last rating.

Follow up

We will continue to monitor information we receive about the service until we return to

Inspection areas



Updated 8 February 2020

The service was safe.

Details are in our safe findings below.



Updated 8 February 2020

The service was effective.

Details are in our effective findings below.



Updated 8 February 2020

The service was caring.

Details are in our caring findings below.



Updated 8 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 8 February 2020

The service was well-led.

Details are in our well-led findings below.