You are here

We are carrying out checks at Vivo Support Limited. We will publish a report when our check is complete.

Inspection Summary


Overall summary & rating

Good

Updated 22 June 2016

The inspection took place on 13 April and 18th April 2016 and was announced. The service met legal requirements at our last inspection in February 2014.

Vivo Support Limited is a small domiciliary care service that provides personal care to people living in their own homes. They predominantly provide a service for older adults, some of whom may be living with dementia or may have a physical disability. The service does not provide nursing care. At the time of our inspection there were approximately 30 people using the service.

A registered manager was in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were committed to supporting people to remain safe in their homes. There were sufficient numbers of skilled staff to meet people’s needs. People were supported to take their prescribed medicines safely and the manager had reviewed and improved the systems to monitor the administration of medicines. The provider had a robust recruitment process in place to protect people from the risk of avoidable harm.

Staff felt well supported and managers were pro-active about developing the skills of their team. Staff sought consent from people before providing care and understood their rights to make choices about their service.

People were supported to have enough to eat and drink. Staff monitored people’s health needs and were committed to ensuring people had good access health care professionals when needed.

Staff had enough time to get to know people and spoke about them with affection. People were spoken to and treated with dignity and respect by staff.

People received support that was personalised and tailored to their needs. They were

aware of how to make a complaint and there were a number of opportunities available for people to give their feedback about the service.

Staff were motivated in their role and valued the focus on the people who used the service. The manager was visible and actively involved in supporting staff and people. The provider had effective systems in place to check the quality of the service.

Inspection areas

Safe

Good

Updated 22 June 2016

The service was Safe.

Staff were committed to keeping people safe.

Staff had sufficient time to meet people’s needs.

Staff supported people to take their medicines safely.

Effective

Good

Updated 22 June 2016

The service was Safe.

Staff were committed to keeping people safe.

Staff had sufficient time to meet people’s needs.

Staff supported people to take their medicines safely.

Caring

Good

Updated 22 June 2016

The service was Caring.

Staff had enough time to get to know people well and had developed positive relationships with them.

Staff had respect for people’s privacy and treated them with respect.

Responsive

Good

Updated 22 June 2016

The service was Responsive.

People received support which was personalised around individual needs.

People knew who to speak to if they had any concerns about the service they received and were given opportunities to provide feedback.

Well-led

Good

Updated 22 June 2016

The service was Well Led.

The staff and manager had a shared ethos and focus on the people who used the service.

The manager was actively involved in the service and was accessible to people and staff.

There were systems in place to measure the quality of the service and the manager was committed to on-going improvement.