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Inspection Summary

Overall summary & rating


Updated 16 May 2019

About the service: Heathcotes (Moorgreen) is a care home that provides care and support to up to eight people living with personality disorders. There were seven people living at the home at the time of our inspection visit.

People’s experience of using this service: People had a positive experience of living at Heathcotes (Moorgreen). People told us they felt safe and staff, and the manager, had a good understanding of safeguarding adults. Risks to people’s safety were managed in a way that promoted their independence. Changes had been made after incidents to reduce the risk of the same thing happening again. People received their medicines as required. The home was clean and hygienic and people were protected from environmental risks.

Further work was needed to ensure people’s rights under the Mental Capacity Act (2005) were respected. We made a recommendation about this. Staff were trained and felt supported in their roles. People had a choice about what they ate and were supported to make healthy choices. People had access to healthcare when they needed it, and advice was sought from specialist health professionals.

People were supported by staff who were kind and caring, staff knew people well and people were involved in making decisions about their care. People were treated with dignity and respect and their right to privacy was upheld.

The service was flexible to meet people’s needs. Staff had a good understanding of how to support people and people chose how they spent their time. There were systems in place to respond to complaints and concerns.

Since our last inspection, improvements had been made to the governance and leadership of the home, consequently, we found the home was well led. There were effective systems to ensure the safety and quality of the service, staff understood their roles and the new manager had had a positive impact on all areas of the home. People and staff were involved in the running of the home.

Rating at last inspection: Requires Improvement (Report published on 15 December 2018).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 16 May 2019

The service was safe

Details are in our Safe findings below.


Requires improvement

Updated 16 May 2019

The service was not always effective

Details are in our Effective findings below.



Updated 16 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 16 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 16 May 2019

The service was well-led

Details are in our Well-Led findings below.