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Calderdale Homecare - Rochdale Good

Inspection Summary


Overall summary & rating

Good

Updated 3 January 2020

Calderdale Home Care Limited is a Domiciliary Care Agency based in Middleton which provides care and support to people living in their own homes in the Greater Manchester area. The service provided support for 175 people. Not everyone who used the service received personal care.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Safeguarding policies, procedures and staff training helped protect people from harm. Risk assessments helped protect the health and welfare of people who used the service. The administration of medicines was safe.

People were supported to live healthy lives because they had access to professionals, a well-trained staff team and supported to take a nutritious diet. The service worked with other organisations to provide effective and consistent care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

People were treated as individuals which helped protect their dignity. People’s equality and diversity was respected by a caring staff team. People told us they felt well treated and supported.

People told us they felt able to raise any concerns. Activities were provided as part of people’s care package and the service arranged free activities in the community for people to meet and socialise. Plans of care provided staff with necessary information to meet people’s needs.

The registered manager and key staff knew people well. People who used the service, family members and staff said managers were available and approachable. People and staff were able to air their views about how the service was run. Regular audits of service provision helped maintain and improve standards.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 January 2020

The service was well-led.

Details are in our well-led findings below.