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Burdon Grange Care Home Outstanding

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 14 March 2020

About the service

Burdon Grange is a nursing home in one adapted building providing personal and nursing care to 31 people at the time of the inspection. The service can support up to 31 people.

People’s experience of using this service and what we found

People, relatives and professionals gave consistently positive feedback about the care provided at Burdon Grange. Comments included: “I think this is an outstanding home. The care is fantastic. The staff are kind, caring and keep us safe. My health has improved since I moved here. The physio has really helped my back.”

There was a strong, visible person-centred culture. This was evident from all staff within all roles. From care staff, domestic staff and management. The person-centred culture was embedded at all levels. A staff member commented: “It's about enriching people's lives.”

People were truly respected and valued as individuals, with staff thinking ‘outside of the box.’ For example, one person suffered a close family bereavement and due to having such a proactive, compassionate and kind relationship with staff they felt able to talk to the registered manager and key worker. The service ensured the person received the right professional support to work through their grief.

Staff were exceptional at anticipating people’s needs. We observed this throughout the inspection. For example, sensory stimulation is a very important part of the care provided to people living at Burdon Grange to aid their well-being.

Staff were highly motivated to ensure people received care which was compassionate and kind. The atmosphere in the home was warm and friendly. We saw people had developed strong relationships with staff, and it was evident that this was an important ethos of the service.

Staff created an inclusive, comfortable and safe environment where people were encouraged to overcome obstacles. Promoting people's independence through enhanced communication and technology was central to the service provided at Burdon Grange.

Staff had an excellent understanding of people's individual needs which protected their values and beliefs in a way the person wanted to receive care and support. The approach to care and support meant there was a multi-professional process which aimed at maintaining continuity, independence and autonomy for the person.

Professionals consistently praised the care provided at Burdon Grange. Comments included: “Management are proactive, there appears to be a strong focus on providing opportunities for individuals to partake in many different and varied activities.”

The service supported people to learn new skills and maintain their independence. For example, adult education was introduced at Burdon Grange to compliment the external courses which are facilitated in local centres.

A number of extensive methods were used to assess the quality and safety of the service people received and continuous improvements were made in response to the findings.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service provided safe care to people. One person commented: One person commented: “I feel safe living here.” Medicines were safely managed on people’s behalf.

Care files were personalised to reflect people’s personal preferences. People were supported to maintain a balanced diet. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.

There were effective staff recruitment and selection processes in place. People received effective care and support from staff who were well trained and competent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good

Inspection areas

Safe

Good

Updated 14 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 14 March 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 14 March 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 March 2020

The service was well-led.

Details are in our well-Led findings below.