You are here

Reach Out Support Network Limited Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 4 April 2017

This inspection took place on 3, 7 and 8 February 2017 and was announced. We gave the registered provider 24 hours’ notice to ensure someone would be available at the service.

The service is registered with the CQC to provide personal care to up to 25 children and young people in their homes. In order to give parents a short break. The service also takes children and young people aged 0-18 years who require personal care out in the community to take part in activities of their choice.

Reach Out Care Support Network Limited provides different types of services to families, some of those families have children and young people with complex needs; these include a home support service, a sitting and sleep over service, an outreach service and a short break service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We last inspected the service in July 2014 and rated the service as ‘Outstanding.’ At this inspection we found the service remained ‘Outstanding’ and met all the fundamental standards we inspected against.

During our inspection we found the organisation was very much child and family-centred, inclusive and underpinned by a genuine desire to offer as high a quality service as possible.

Children and young people who used the service their family members and staff were a pivotal part of the development of the service and were regularly consulted about the quality of the service.

The service had been awarded the investing in children status for the high level and quality of the engagement they have with their children, young people and their families.

Children and young people were supported by enough staff to meet their needs safely and in a child centred way.

Accidents and incidents were appropriately recorded and personalised risk assessments were in place for people who used the service and staff.

We found that safe recruitment and selection procedures were in place and appropriate checks had been undertaken before staff began work. This included obtaining and verifying references from previous employers to show staff employed were safe to work with children and young people.

Relatives of the children and young people we spoke with told us they felt their children were safe with the service and were aware of procedures to follow if they observed any concerns.

Staff were suitably trained and training was arranged for any due refresher training. Staff received regular supervisions and appraisals and opportunities for further personal development.

Care records showed that people’s needs were assessed before they started using the service, they were supported to transition to the service at their own pace and care plans were written in a child and family centred way and were appropriate in a format suitable for children.

Staff supported people who used the service with their social needs. Parents and families told us that all staff were very caring in their interactions with their children. Parents told us that their children and young people were treated with dignity and respect and felt very comfortable with staff members and had built trust and relationships with them.

Children and young people who used the service and their family members were aware of how to make a complaint if they needed too and complaints were managed appropriately. Children were encouraged to use alternative methods to raise concerns through drawings.

The service had fundraised to provide onsite facilities for staff to access with the children and young people they supported to enable them to take part in learning and fun activities.

We found the registered provider had met the requirements of

Inspection areas

Safe

Outstanding

Updated 4 April 2017

This service remains safe.

Effective

Good

Updated 4 April 2017

This service remains effective.

Caring

Outstanding

Updated 4 April 2017

This service remains caring.

Responsive

Outstanding

Updated 4 April 2017

This service remains responsive.

Well-led

Outstanding

Updated 4 April 2017

This service remains well led.