18 November 2013
During a routine inspection
We saw that people's needs were assessed before a person started to use the service. The provider worked with relevant agencies including social services, the local Community Drug and Alcohol Services (CDAS), Crime Reduction Initiative (CRI) and the Drug and Alcohol Commissioning Team to ensure that people received the care and treatment they required. This showed that the provider worked in partnership with other agencies to ensure that people received safe and effective care and treatment.
We saw that each person had an individualised plan of care and risks to their health, safety and welfare were well managed. There was a range of meaningful activities and support sessions in place to assist people in their recovery from drug and alcohol dependency.
There were effective arrangements in place for maintaining the premises and equipment so as to provide people who use the service with safe and suitable accommodation.
Staff were recruited robustly and all of the required checks in respect of their fitness and suitability to work at the service were carried out before people commenced work.