During an assessment under our new approach
We carried out this announced on-site inspection on 23 October 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support and treatment when required.
Pall Mall Dental Practice is in Stoke on Trent, Staffordshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access via a portable ramp to the practice and car parking spaces were available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 18 staff, of which there were 4 dentists, 6 qualified dental nurses, 2 trainee dental nurses, 2 dental therapists, 2 receptionists and the practice manager. The practice also employed a cleaner. We gathered feedback from staff and spoke to a range of staff during our inspection.