Oak House is a residential care home providing personal care to 16 people aged 65 and over at the time of the inspection. The service can support up to 25 people.
People’s experience of using this service and what we found
People felt safe. Staff understood their responsibilities to protect people from abuse and avoidable harm. Risks were assessed and managed. The provider made changes when concerns were identified so people were safe and risks were reduced.
There were enough staff on duty to meet people’s needs. Staff recruitment was safe because checks were carried out before employment was offered.
People’s medicines were managed in a safe way.
The service was clean and hygienic. Staff followed infection and prevention control systems and government guidance about COVID-19.
The service was person centred. Staff and managers worked together to achieve good outcomes for people. People praised staff and managers and found them open, accessible and approachable.
We have made a recommendation about audits and how they are recorded and shared with staff.
Staff worked with other professionals and authorities, so people received joined up care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (report published 4 January 2019)
Why we inspected
The inspection was prompted in part due to concerns received about the providers response to a fall and processes for notifying the CQC about incidents. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has remained the same. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Oak House on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.