The Care Quality Commission

Archived: Long Lea Home Support

Unit 8 Dunns Close, Nuneaton, Warwickshire, CV11 4NF (024) 7637 0553

Provided and run by:
Dwell Limited

Important: This service is now registered at a different address - see new profile

All Inspections

20 November 2012

During a routine inspection

As part of our inspection we asked people who used the service about their experiences of the service provided by Long Lea Home Support. We contacted three people who used the service and one relative by telephone following our visit to the agency office.

When we spoke with people they told us they felt confident with the care they received and that staff knew how to meet their needs. One person said the service was 'absolutely tiptop.' Another person told us they 'couldn't fault the care and service provided.'

Relatives told us that staff listened and involved people in making decisions about their support to ensure that individual preferences could be met.

People told us told us that staff were punctual and 'always on time' when making their visits and that this was delivered by a consistent team of care workers.

We found that records were maintained of the support that was delivered and needed. People confirmed that reviews of their support were carried out and they were aware of the complaints procedure and how to use it, if it was required. One person said, 'I can ring up about anything and I know it will be dealt with.'