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Inspection Summary


Overall summary & rating

Good

Updated 5 June 2018

Lakeland View Care Centre is situated on the outskirts of Morecambe. It is a building adapted for use as a nursing home, with a number of lounge areas and outside decking. Accommodation is provided on two floors. There are 32 single and one twin bedroom, with shared bathroom facilities.

Lakeland View Care Centre can accommodate up to 33 people who require nursing or personal care. There were 31 people living at Lakeland View Care Centre at the time of our inspection. People who lived in Lakeland View were older people who lived with dementia, mental health needs, a physical disability or a sensory impairment.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in December 2015, the service was rated ‘Good’. At this inspection we found the service remained Good and met the all relevant fundamental standards.

We found the registered provider continued to provide a good standard of care to people who lived at the home.

We saw staff were responsive to each person’s changing needs and adopted revised care planning to improve upon assistance. We found care planning enabled staff to work in a highly personalised and holistic approach.

People who lived at Lakeland View Care Centre had care plans that reflected their complex needs and these had been regularly reviewed to ensure they were up to date. The care plans had information related to all areas of a person’s care needs. Staff were knowledgeable of people’s needs and we observed them helping people as directed within their care plans.

Relatives told us staff treated their family members as individuals and delivered personalised care that was centred on them as an individual. Care plans seen and observations during our visit confirmed this.

We saw staff were responsive to each person’s changing needs. They worked together to ensure people who became agitated were offered a selection of person centred interventions to meet their needs and soothe their agitation. One person told us, “They have time to sit down and talk to me.”

There was a complaints procedure which was made available to people and visible within the home. People we spoke with, and visiting relatives, told us they were happy and had no complaints.

The management team provided excellent opportunities to optimise people’s social and stimulation requirements. People received non-judgemental support with activities within the home and were supported to maintain lifestyle choices and hobbies outside of the home.

The service had systems to record safeguarding concerns, accidents and incidents and took action as required. The service carefully monitored and analysed such events to learn from them and improve the service. Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices. The registered provider had consistently reported incidents to the commission when required.

People told us staff were caring and respectful towards them. Staff we spoke with understood the importance of providing high standards of care and enabled people to lead meaningful lives.

We found there were sufficient numbers of staff during our inspection visit. They were effectively deployed, trained and able to deliver care in a compassionate and patient manner.

Staff we spoke with confirmed they did not commence in post until the management team completed relevant checks. We checked staff records and noted employees received induction and ongoing training appropriate to their roles.

Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. Care records showed they were

Inspection areas

Safe

Good

Updated 5 June 2018

The service remains Good.

Effective

Good

Updated 5 June 2018

The service remains Good.

Caring

Good

Updated 5 June 2018

The service remains Good.

Responsive

Good

Updated 5 June 2018

The service remains Good.

Well-led

Good

Updated 5 June 2018

The service remains Good.