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Westminster Homecare Limited (Leicester) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 March 2019

About the service: Westminster Homecare Limited (Leicester) is a domiciliary care agency providing personal care to people living in their own homes in the Leicester city and Leicestershire area. At the time of the inspection 340 people were receiving personal care.

People’s experience of using this service:

¿People continued to be cared for safely and with compassion.

¿Staff were friendly, caring and passionate about their work; they treated people with respect and maintained their dignity.

¿The service had a positive ethos and an open culture. The registered manager was approachable, understood the needs of people, and listened to staff.

¿People had detailed personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences.

¿Staff knew their responsibilities as defined by the Mental Capacity Act 2005 (MCA 2005). The provider was aware of how to make referrals if people lacked capacity to consent to aspects of their care and support and were being deprived of their liberty.

¿People were protected from the risk of harm and received their prescribed medicines safely.

¿Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs.

¿Staff had access to the support, supervision and training they required to work effectively in their roles.

¿Information was provided to people in an accessible format to enable them to make decisions about their care and support.

¿People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints received.

¿There were effective systems in place to monitor the quality of the service and drive improvements.

¿The service met the characteristics for a rating of “good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “good”.

More information is in the full report.

Rating at last inspection: Good (report published 16 August 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 29 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 29 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 29 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 29 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 29 March 2019

The service was well-led

Details are in our Well-Led findings below.