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Bosworth Homecare Services Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 9 January 2020

About the service

Bosworth Homecare Service is a domiciliary service supporting people in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, the service was supporting 116 people.

People’s experience of using this service and what we found

Some people told us they did not feel they received consistent carer staff and they felt there was a high turnover of staff which meant new care staff did not always know where things were in the house when they arrived to support them.

People told us they felt safe receiving the care and support provided by the service. Staff were recruited in a way which ensured people's safety. People received their medicines as per their prescription from staff who had been trained and assessed as competent. Accidents and incidents were monitored, and any actions taken to prevent future re-occurrence were recorded and shared with the staff team.

People received the support they needed to eat and drink. People said they felt treated with dignity and respect by a compassionate staff team who promoted their independence as required. People's capacity was assessed in line with the MCA requirements and they were supported in the least restrictive way.

People were aware of how to raise concerns, complaints were handled appropriately, although more detail could be provided to show what action was taken as a result of the complaint. People were able to receive information in formats suitable to their needs. People were asked for feedback and this feedback was used constructively to drive continual improvements.

Audits and quality assurance systems were in place to monitor the quality of service. The registered manager was aware of their responsibility to keep CQC informed of any incidents.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating since last inspection

The last inspection was 16 August 2016 and was rated Good. At this inspection the overall rating has remained the same.

Why we inspected

The inspection was planned in accordance with the date the service was last inspected.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 January 2020

The service was caring.

Details can be found in our caring findings below.

Responsive

Requires improvement

Updated 9 January 2020

The service wasn't always responsive.

Details can be found in our responsive findings below.

Well-led

Good

Updated 9 January 2020

The service was well-led

Details are in our well-led findings below.