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Advantage Healthcare - Nottingham Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 April 2020

About the service: Interserve Nottingham is registered to provide personal care. It specialises in providing care and support for children living with their families and adults living at home. At the time of the inspection there were 22 people receiving personal care. The age of people receiving care ranged from two years to over 65 years of age.

People’s experience of using this service: People and relatives were extremely satisfied with the service people received and spoke highly of staff, nurses and the registered manager. People were supported by a small team of staff that understood their needs.

We found there were systems, processes and practices, which followed effectively to safeguard people from situations in which they may experience abuse including physical harm. Risks to people’s safety had been thoroughly assessed, monitored and managed so they were supported to stay safe while their freedom was respected. People told us they received their medicines as prescribed. Medicines administration records (MARs) reviewed had been completed by staff and were regularly audited confirming people's medicines were safely managed and accounted for.

Safe recruitment practices were followed before new care staff had been appointed. Staff had received all the training required to support people safely. Staff received regular supervision and annual appraisals and were able to reflect on the care and support they delivered. People were protected by the provider's processes for the prevention and control of infection. The provider was able to demonstrate lessons had been learnt when things had gone wrong.

People received personalised care that was responsive to their needs. Care staff understood the importance of promoting equality and diversity by supporting people to make choices about their care. Confidential personal information was kept private. Staff protected people’s rights; to lead as normal a life as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service encouraged regular feedback from people who used the service, relatives, care staff and professionals. One complaint had been received in the last 12 months and this had been responded to appropriately. People were introduced to lay advocates if necessary.

Comprehensive quality checks had been completed. This ensured people benefited from the service being able to quickly put problems right so that people could consistently receive safe care. People and relatives benefited from a robust professional management framework, which helped care staff to understand their responsibilities so that risks and regulatory requirements were met. Good team work was promoted and care staff were supported to speak out if they had any concerns about people not being treated in the right way. In addition, the registered persons worked in partnership with other agencies and stakeholders to support the development of joined-up care.

There was a registered manager in charge of day to day care operations, whose office team were in regular contact with staff and people.

Rating at last inspection: At the last inspection on 8 April 2017 we rated the service Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 April 2020

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 10 April 2020

The service was well-led.

Details are in our well-led findings below.