We carried out a review of the data available to us about South Northants Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about South Northants Home Care Ltd, you can give feedback on this service.
11b Brackley Road is a domiciliary care agency which was providing personal care to 41 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who put them at the heart of what they do. Staff told us, “The best thing about my job is the clientele…they are looked after to the best of my ability."
People and relatives were happy with the service they received and spoke positively to us about staff with whom they had good relationships.
Recruitment checks took place before staff started work and there were enough staff available to meet people's care and support needs.
Staff received comprehensive training to enable them to carry out their roles effectively.
Staff enjoyed working at the service and felt supported by each other and the registered manager.
Care records contained clear information covering all aspects of people's individualised care and support. Information about people was written in a respectful and personalised way. People and their relatives were involved in the planning and delivery of their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
When there were problems, the registered manager dealt with them appropriately and put measures in place to reduce the likelihood of recurrence.
The registered manager recognised the importance of retaining staff and was keen to improve and extend the service by using new technology and promoting good practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 17 October 2016).
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for 11B Brackley Road on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run
People received care from staff that were kind and caring and passionate about providing the care and support people wanted to enable them to stay in their own homes. Staff had the skills and knowledge to provide the care and support people needed and were supported by a registered manager who was receptive to ideas and committed to providing a high standard of care.
Staff understood the need to protect people from harm and knew what action they should take if they had any concerns. People told us that they felt cared for safely in their own home. Staff understood their role in caring for people with limited or no capacity under the Mental Capacity Act 2005.
People had care plans that were personalised to their individual needs and wishes. Records contained detailed information to assist care workers to provide care and support in an individualised manner that respected each person's individual requirements and promoted treating people with dignity.
Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.
The registered manager was approachable and continually monitored the quality of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.