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Intrust Care Milton Keynes Good

Inspection Summary

Overall summary & rating


Updated 1 October 2020

About the service

Intrust Care Milton Keynes is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection there were 27 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider was aware of their role and responsibilities in meeting their legal obligations. Systems to monitor the quality of the service were in place, and were used to develop the service and drive improvement. Records were securely and accurately maintained.

The provider had created an open and inclusive culture seeking the views of those using the service and staff about the quality of the service provided.

The provider, in order to enable staff to deliver quality care provided staff with ongoing support through training, supervision and appraisal, and worked with key stakeholders and organisations to keep up to date with good practice.

Rating at last inspection

The last rating for this service was requires improvement (published on 9 December 2019).

We carried out an announced comprehensive inspection of this service on 12 and 14 November 2019. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Question Well-led which contained the requirement.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Intrust Care Milton Keynes on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 1 October 2020



Updated 1 October 2020



Updated 1 October 2020



Updated 1 October 2020



Updated 1 October 2020

The service was well-led.

Details are in our well-led section.