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Archived: Woodhurst Lodge

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Inspection report

Date of Inspection: 22 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF | 76.55 KB

Overview

Inspection carried out on 22 October 2013

During a routine inspection

We spoke with two people who lived at the home. They were satisfied the care and support they received and were happy living at Woodhurst Lodge. One person told us, "I like it here. It's better for me than where I was before". Another said, "I have everything I need here and the staff are really helpful". A visitor said,"Our relative was in another home before and they couldn't hope to match this standard". We noted that the home employed an activities co-ordinator; the people we spoke with were happy with the number and variety of activities on offer.

We saw that people's consent was obtained where possible before care and treatment undertaken. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account.

People were protected from the risks associated with poor medication management. We saw that medicines were properly handled and administered in line with the providers policy. We noted that there were adequate numbers of skilled and experienced staff to deliver safe and appropriate care. We also found that systems were in place for people and relatives to make a complaint about the service if necessary and that complaints were managed in a satisfactory manner.