You are here

Archived: Woodhurst Lodge

Reports


Inspection carried out on 22 October 2013

During a routine inspection

We spoke with two people who lived at the home. They were satisfied the care and support they received and were happy living at Woodhurst Lodge. One person told us, "I like it here. It's better for me than where I was before". Another said, "I have everything I need here and the staff are really helpful". A visitor said,"Our relative was in another home before and they couldn't hope to match this standard". We noted that the home employed an activities co-ordinator; the people we spoke with were happy with the number and variety of activities on offer.

We saw that people's consent was obtained where possible before care and treatment undertaken. We observed that the care given was safe and appropriate and based on effective care planning and risk assessments. This meant that people's individual needs were met and preferences were taken into account.

People were protected from the risks associated with poor medication management. We saw that medicines were properly handled and administered in line with the providers policy. We noted that there were adequate numbers of skilled and experienced staff to deliver safe and appropriate care. We also found that systems were in place for people and relatives to make a complaint about the service if necessary and that complaints were managed in a satisfactory manner.

Inspection carried out on 18 March 2013

During a routine inspection

During our visit to Woodhurst Lodge we were able to speak to people using the service and staff, in addition to reviewing documentation relevant to the outcomes inspected.The information collected from these different mechanisms, when combined with our observation of the care and support provided, enabled us to conclude that the services provided both respected and involved people.

At Woodhurst Lodge we found a programme of care that supported individual's (or others acting on their behalf) with their needs, from the point at which there were referred to the service, or before if required, to the point where they left the service.

This care programme ensured that people who used the service were protected from the risk of abuse.

The evidence collected about staffing demonstrated that though there were enough qualified, skilled and experienced staff to meet people’s needs on some shifts people had to wait to be supported by a female carer for their showering/bathing needs.

However our observations indicated that people who used the service were asked for their views about their care and treatment and they were acted upon. In addition there was a clear system in place to assess and monitor the quality of the service provided which included inspection visits by an external provider.