We carried out a review of the data available to us about Ava Care Liverpool Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ava Care Liverpool Ltd, you can give feedback on this service.
Ava Care Liverpool Ltd is a domiciliary care provider who provide the regulated activity of personal care to people living in their own homes. Some people using the service were not in receipt of the regulated activity. At the time of our inspection 8 people were in receipt of personal care.
People’s experience of the service and what we found:
Everyone we spoke with said they felt safe and happy being support by the service. Risk assessments were in place and had been regularly reviewed. Staff were recruited and selected safely and there was enough of them to fulfil people’s contracted support hours without rushing. Medication was given safely.
The registered manager and the provider led by example. Staff we spoke with liked working for the organisation and believed in their ethos of providing a person centred service. Quality assurance systems were robust and focused on improving the service people were receiving.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
Rated Good. Published on 18 November 2017.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for on our website at www.cqc.org.uk.
The inspection took place on 20 September 2017 and we gave the provider 24 hours’ notice in order to make sure the people we needed to speak with were available. This was the first inspection of this service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had systems in place to monitor and assess the quality of care provided and drive improvement. These systems had identified issues relating to the maintenance of records at the service but had not yet been fully addressed. This is an area of practice we identified as needing to improve.
People were provided with a service that was centred on their needs, wishes and preferences. Care provided was responsive to people’s changing needs and wishes and staff respected people’s privacy and treated them with dignity.
Care plans described people’s needs and preferences and staff were aware of people’s personal history and the relationships that mattered to them. People and their relatives were consulted about decisions and involved in planning their care. One relative commented, “It’s an excellent company. The girls coming in are lovely with my relative. We’re really pleased with them and have confidence in them using the equipment.”
There were systems and procedures in place for the safe management and administration of medicines.
There were systems in place to ensure people received safe care and there were sufficient staff employed to support them. Recruitment practices ensured staff were suitable -to work with vulnerable people. Staff were knowledgeable and trained in safeguarding and what action they should take if they suspected abuse was taking place.
Staff had received training that equipped them to fulfil their role and there were opportunities for additional training specific to the needs of people who may use the service in the future, such as caring for people living with dementia or epilepsy.
The registered manager and staff had received training and worked in accordance with the Mental Capacity Act 2005 (MCA).
Risks associated with the delivery of care, environment and equipment had been identified and managed.
The registered manager was approachable and staff felt confident any concerns they may have would be taken seriously. A staff member commented, “It’s a great place to work. The manager is very supportive and is all about the clients.”