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Inspection Summary


Overall summary & rating

Good

Updated 22 January 2020

About the service: Helping Hands Bromley is registered to provide personal care to people in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, 16 people were receiving personal care from the service.

People’s experience of using this service:

People were protected from the risk of avoidable harm as risk management plans were in place and provided guidance to staff to support people safely. There were enough staff available to deliver safe support to people and people received their care visits as planned. People’s medicines were managed safely. Staff had received training in safeguarding adults and knew of actions to take to safeguard people from abuse. Lessons were learned from incidents and accidents. Staff followed infection control procedures to reduce risks of infection.

People’s care needs were assessed following best practice guidance. People were supported to meet their nutritional and hydration needs. Staff supported people to access healthcare services to maintain good health. Staff liaised with other agencies to ensure people’s care and support were effectively planned and delivered. Staff were supported to be effective in their roles through induction, training, supervision and appraisals.

The registered manager understood their roles and responsibilities under the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People consented to their care before it was delivered. Staff treated people with dignity and respect and gave them choice and control over their care and support. People were supported to promote and maintain their independence.

People received support to meet their individual needs and requirements. People’s care plans were comprehensive and provided guidance to staff on how to support their needs. Staff treated people as individuals and promoted their religious and cultural beliefs.

There was a complaints procedure available. People and their relatives knew how to make a complain if they were unhappy with the service. Complaints were addressed in line with the provider’s procedure. The views of people were sought and used to improve the service. Quality checks and audits took place to assess the service delivered. The provider worked in partnership with other organisations to develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was Good (published 21/06/2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to review information we receive about the service until we return to visit as part of our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 22 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 22 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 22 January 2020

The service was well-led.

Details are in our well-led findings below.