We carried out a review of the data available to us about Ashley Drive on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ashley Drive, you can give feedback on this service.
Ashley Drive is a residential care home providing personal and support for up to six adults with a learning and physical disability. At the time of the inspection six adults lived at the home. The home was light and welcoming. Each person had their own adapted bedroom. People had access to communal lounge, dining and kitchen areas.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People were supported by staff who were described as “Kind”, “Very caring and kind." However, feedback from relatives and staff about the management team was not always positive. Some staff described morale as “Low” and “Very low”. We have made a recommendation about motivating staff and team building.
People were supported by staff who had been recruited safely and given opportunities to keep their knowledge and skills up to date to ensure they could provide safe care to them.
People were cared for by staff who provided caring and compassionate support to them. Relatives describes care as “Good” and one relative told us “The care [Name of person] gets is second to none.”
People were supported by staff who had received training on equality and who demonstrated they respected people’s religious beliefs.
People were routinely treated with dignity and respect. One relative told us “I always feel welcome when I arrive.” They went on to tell us “I cannot fault them [Staff], the home is a happy place, the food is good.” Another relative told us “Staff are excellent.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 10 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
This was the first inspection since the provider registered with the Care Quality Commission (CQC) to provide accommodation and personal care. Ashley Drive is a care home for adults living with a learning disability and or physical disability. At the time of our inspection five people lived at the home.
The service did not have a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The previous registered manager deregistered in June 2017. The provider has successfully recruited into the vacant post and the new manager has applied to be registered with CQC.
People were cared for by staff who demonstrated kindness and compassion and were committed to providing support which helped people improve their health and well-being. Staff were knowledgeable about people’s likes and dislikes and encouraged them to take part in activities of their choice.
People were supported to maintain important family relationships and were helped to celebrate special occasions.
People were supported by staff who had a clear understanding of their role and had received training to equip them to provide safe care and treatment.
People were supported with their prescribed medicine in a safe and effective way.
People were safeguarded from abuse and avoidable harm as staff had received training on how to identify signs of abuse and knew what to do in the event of a concern being raised. Risk assessments had been written and provided clear guidance to staff on how to manage potential risks.
The home was clean, tidy and in good repair. We found there to be a relaxed and professional atmosphere. One relative told is “It has a family atmosphere.” Other relatives we spoke with were happy with the care provided at Ashley Drive.
The provider monitored the service to help drive improvements.