This was an unannounced inspection carried out on the 22 September 2016.Oakdene Care Providers is a care home providing personal care and accommodation for up to four female adults living with mental health problems. The home offers short to long term residency. The home provides a step-down service from hospital for people who are ready to move on to more independent living as part of their rehabilitation program. The home is a large semi-detached house and is situated within a residential area of Shrewsbury.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This home was last inspected in May 2013, when we did not identify any concerns with the care and support provided to people who used the service.
People were safe as staff knew how to recognise different signs of abuse and what to do if they suspected anything was wrong.
The provider ensured staff were safe to work with people who used the service by undertaking checks and obtaining suitable references before they started work at the home.
The home had suitable arrangements in place to ensure people’s medicines were managed safely.
A range of risk assessments had been undertaken to ensure people remained safe and protected against harm. Staff were aware of the individual risks that people faced and the methods they used to manage and reduce the likelihood of harm to people.
There were sufficient numbers of trained staff on duty during our inspection to effectively meet the needs of people.
Staff received regular supervision and annual appraisals and that management were always available to provide advice and guidance.
People’s individual nutritional needs were assessed and planned for by the provider, with clear instruction for staff in maintaining healthy diets.
The interactions between staff and people who used the service were caring and respectful at all times in a homely environment. People were given time to communicate their wishes and were listened to by staff.
Staff actively promoted people's independence both within the home and out in the community.
Staff knew each person's needs in detail and the level of support they required.
People’s care and support was planned in full consultation with families and professionals. Support plans were regularly reviewed to ensure they were meeting the person's specific needs.
The home routinely and actively listened to people to address any concerns or complaints. There was a complaints policy in place and questionnaires were given to people and families to provide comment on the quality of support provided.
The home was well run with a clear focus on supporting people who used the service.
The home undertook a comprehensive range of checks to monitor the quality service delivery and to ensure the environment was safe for people to live in.
Staff were encouraged to share their views, opinions and ideas to improve the quality of services provided.