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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 12 December 2019

About the service

Staff Call UK LTD is a domiciliary care service providing personal care to two people. The service supports adults and people living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. We also consider any additional support they receive.

People’s experience of using this service and what we found

People were supported by staff who had been recruited safely. Staff followed procedures to keep people safe. People received their medication as prescribed. Risks were assessed to mitigate any risks to people.

People’s nutritional needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were supported through training, supervision and reflective practice.

Staff treated people with respect, they had formed positive relationships with people. People’s privacy and dignity was maintained.

People received a person-centred service. People were fully involved in the development of their care plans. Staff supported people with their social interests.

We received positive feedback about the registered manger. Staff told us they felt well supported. People were given opportunity to give feedback on the service.

Governance systems were in place. Development to audits was required to ensure they covered all areas.

We made a recommendation about governance systems.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection.

The last rating for this service was requires improvement (published 31 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 12 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 December 2019

The service was responsive.

Details are in our responsive findings below

Well-led

Good

Updated 12 December 2019

The service was well-led.

Details are in our well-led findings below.