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Forest Lodge Rest Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 27 September 2019

About the service

Forest Lodge Rest Home is a residential care home providing personal care to 27 people aged 65 and over and some people are living with mental health conditions. The service can support up to 28 people.

The accommodation is a large house set in its own grounds next to the local park. There are two floors accessed by stairs or a lift. The upper floor has bedrooms, toileting and bathing facilities. The downstairs provides two communal lounges, a dining area and a conservatory used as a smoking room. There was an outside space to the front of the home which was secure and available for people to use.

People’s experience of using this service and what we found

The provider had completed audits in relation to the service, however these were not always a true representation of the situation and therefore improvements had not always been identified. There was not always staff available to be responsive to people’s needs and some people were unable to request assistance when required. We have made a recommendation the provider empowers people to make choices and encourages them to maintain hobbies and interests.

Staff had received a range of training. In relation to keeping people safe from harm this was understood and the staff knew what areas to report on. However, for some areas the training provided had not always been followed.

There were staff available within the home, however these were not always responsive to people’s needs. The required checks had been completed to ensure staff were safe to work with people. Medicine was managed safely. People’s risks had been assessed and further work was being developed in this area to ensure long term conditions had been reflected.

People could choose their meal and provision was made for people’s dietary or cultural needs. Some people had the facilities within their room to store food and make light snacks of their choice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Religious needs and cultural respect were embedded within the service. Staff who were able to communicate with people in their chosen language. Other people were supported with different communication methods, for example picture cards or the use of technology.

Staff had established relationships with people. Families were made welcome when they visited, and any relevant information was shared. People’s information was stored securely, and their privacy was respected.

There was a complaints policy which had been followed when any concerns had been raised. People’s views had been considered and suggestions used to develop some aspects of the environment.

Areas of the home were being refurbished and people had been included in the decision making of the colour schemes. The provider aimed to work with a range of partners to drive improvements or reflect the needs of the individual.

You can see what action we have asked the provider to take at the end of this full report.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good, (published 29 March 2017)

At this inspection we found areas required improvement and some areas where the provider had breached the regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 27 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 27 September 2019

The service was not always effective.

Details are in our effective findings below.

Caring

Good

Updated 27 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 27 September 2019

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 27 September 2019

The service was not always well-led.

Details are in our well-Led findings below.