You are here

Forest Lodge Rest Home Requires improvement

All reports

Inspection report

Date of Inspection: 16 January 2013
Date of Publication: 9 February 2013
Inspection Report published 9 February 2013 PDF | 99.58 KB

Overview

Inspection carried out on 16 January 2013

During a routine inspection

We spoke with seven people who were using the service. One person said, �I love it here, the staff are all lovely and polite. I like my privacy and they respect that.� Another person said, �Most of the staff are great, they are respectful and they know me and what I like.�

On the day of our visit we observed staff responding when people had pressed the call button in their bedroom. Support was provided to people in a timely manner. People who required support to eat their lunch received this support.

We spoke with seven people who were using the service. One person said, �The cleaner cleans my room everyday, the home is kept clean.� Another person said, �They do my laundry for me, they vacuum my room and clean my bathroom. I�m happy with that.�

The records we saw relating to staff training and supervision showed that staff had not received all of the training and supervision required to carry out their role safely and to an appropriate standard.

We spoke with seven people who were using the service. One person said, �There are meetings for the residents. I�m not bothered about going to those however I know I can have my say. They do listen here and try to make changes.� Another person said, �I go to the resident�s meetings, I speak up and I know they listen to us. My relative also has a chat with the manager when they come to visit me.�