The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Surrey SCP

Room 4, Old Main Block, Redhill Aerodrome, Kings Mill Lane, Redhill, Surrey, RH1 5JY (01737) 300474

Provided and run by:
Kent Social Care Professionals Limited

All Inspections

20 December 2013

During a routine inspection

There were assessments undertaken on admission and care plans had been developed and drawn up with the individual; these were focused on promoting independence with the person who used the service.

People who used the service, so far as reasonably practicable expressed their views and were involved in making decisions about their care and people's needs were assessed.

We found that staff were described as caring and that they interacted positively with people who used the service.

We found that the registered manager had a range of risk assessments in place including but not limited to, slips, trips and falls, an up to date fire risk assessment, environmental risk assessments and assessments covering the control of substances hazardous to health. (COSHH).

We found that staff received an induction, formal training and underwent a planned programme of shadowing experienced staff and service user familiarisation before they were expected to work on their own. This meant that people who used the service could be confident that they would be supported by staff who understood their needs that they were familiar with and who had been appropriately trained and inducted to deliver care to them.

The services policies and procedures gave clear instructions to staff about the protection of vulnerable adults (safeguarding) and staff acted on them.

We found that the registered manager used a range of methods to collect feedback and complaints from the people who used the service, their representative or relatives and staff. We saw and were told that the forms that were used to collect feedback were overly complicated and did not follow a user friendly format and that the main source of feedback and complaints was made 'informally'.

20 March 2013

During a routine inspection

We spoke to two people who use services via telephone during visit. One of the two was family member of person using the service. One person told us that they were happy with the care and treatment that their relative was receiving. They told us that they had consistent staff come to support which was good. They told us that staff were very kind and helpful. They were able to discuss the care that was being given. They told us that they were not happy as they had papers sent to the for charges over the christmas period. They told us that they did not require staff during that period and did not know why they were charged for the services. They were informed that this will be looked into and a response will be given regarding concerns.

Another person told us that they were very happy with the service provided. People told us that they had the same staff come to look after them. They were aware of the complaints system but did not have issues. We spoke to staff who told us that they enjoyed their work. Staff felt supported to carry out their roles and responsibilities. Staff were aware of ensuring that people were given choice in how they wanted to be cared for. Staff had training available for them to ensure they had the appropriate skills and knowledge to look after people.