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Aspen Lodge Residential Care Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 13 March 2020

About the service

Aspen Lodge is a residential care home providing personal care to 22 people aged 65 and over at the time of the inspection. The service can support up to 25 people in one adapted building.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service however did not consistently support this practice and improvements were needed.

People’s care plans were not always up to date and showing accurate information about how to effectively support people. Staff however were aware of how to meet peoples needs so this did not impact on the effectiveness of people’s care.

The governance and audit systems to check on the quality of people’s care had not identified the issues we found during the inspection.

Staff safeguarded people from abuse and managed risks to people’s safety. People were supported by enough safely recruited staff. People had their medicines as prescribed and were protected from the risk of cross infection. When incidents happened there was learning in place to minimise the risk of reoccurrence.

People were supported by staff who had received an induction and updates to their training. People were supported in a consistent way with access to health professionals when they needed it. People had enough to eat and drink and had a choice of meals. People were supported in an adapted environment.

People were supported by caring staff who respected their privacy and supported them to maintain their independence. People had their privacy maintained and were able to make choices for themselves.

People received person centred care and support from staff that understood their individual needs and preferences. People and relatives were involved in assessments and care plans. People had individual communication care plans in place to support them. People had access to social activities and visitors were encouraged to visit and made to feel welcome.

People understood how to make a complaint and there was a policy in place to manage these. There were systems in place to check on people’s medicines administration and ensure the home was clean. The registered manager was accessible to people, relatives and staff and other health professionals spoke highly of the service. There were partnerships in place and the registered manager had developed a learning culture.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 20 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 13 March 2020

The service was safe.

Details are in our safe findings below.


Requires improvement

Updated 13 March 2020

The service was not always effective.

Details are in our effective findings below.



Updated 13 March 2020

The service was caring.

Details are in our caring findings below.



Updated 13 March 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 13 March 2020

The service was not always well-led.

Details are in our well-Led findings below.