The Care Quality Commission
  • Care Home
  • Care home

Archived: Annie Bright Weston House

Overall: Good read more about inspection ratings

6 Norfolk Road, Edgbaston, Birmingham, West Midlands, B15 3QD (0121) 454 1289

Provided and run by:
Sisters of Charity of St Paul the Apostle

All Inspections

8 November 2016

During a routine inspection

We carried out this unannounced inspection on the 8th November 2016. Annie Bright Weston House provides care and support for a maximum of fifteen people some of whom are living with dementia. There were thirteen people living at the home at the time of the inspection.

There is a registered manager at the service who was present throughout our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at the home. There were sufficient staff available to meet people’s support needs. Staff working at the home had knowledge of signs of abuse and how to report concerns.

The provider had identified risks to people. However we found that where risks had been identified appropriate action had not always been taken to monitor the risk for the person.

People were happy with the support they received with their medicines. We saw that the provider had ensured systems were in place to monitor medicine administration.

People were supported to make decisions about their care. Where people were deemed to lack capacity the service had not fully considered the principles of the Mental Capacity Act (MCA)(2005).

Staff had received training to meet people’s individual needs and staff informed us they felt supported in their roles.

The registered manager had ensured people had their healthcare needs met.

People were happy with the provision of meals at the service.

People told us they felt cared for and that they were happy living at the home. Staff knew people well and were enthusiastic about their work. People were involved in planning and reviewing their care in order to state how they wished to be supported.

The registered provider had established systems to support people who wanted to raise concerns or complaints.

People had the opportunity to partake in activities which were based on their interests. These included activities out in the community as well as regular activities within the home.

People and their relatives were happy with how the home was managed and had opportunity to feedback their experiences of living at the home. The registered manager had ensured that there were systems in place to monitor the quality of the service.

12 and 13 October

During a routine inspection

We inspected this home on the 12 and 13 October 2015. This was an unannounced inspection. Annie Bright Weston House provides accommodation for a maximum of 15 people who require personal care. There were 14 people living at the home when we visited although one person was in hospital. The home is set out over three floors with a lift to provide access to all floors. All of the bedrooms were single bedrooms. There were shared toilets and one shared bathroom for people to use. The home is affiliated with the catholic church and has a chapel on site.

There was a registered manager at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager had been in post for a year and had ideas of how she wanted to improve the service. Although there were some systems in place to monitor the quality and safety of the service they were not robust.

People using the service and their relatives told us they felt safe. Staff knew how to recognise when people might be at risk of harm and how to report any concerns. People told us that they were encouraged to raise any concerns they may have.

People and their relatives told us that there were enough staff to meet people’s needs. We saw that staff were available to respond quickly to people’s requests for support. Staff knew people well and could tell us people’s likes, dislikes and preferred routines. Staff had been trained in most of the areas needed to provide people with effective care.

People living at the home and their relatives told us that the staff were kind and caring. People had regular access to a range of healthcare professionals and the service was proactive in seeking advice when people’s healthcare needs changed. The staff had acted promptly when they received advice and guidance.

People were involved in planning and reviewing their care. People’s views were sought through residents meetings and key worker reviews. However, we found that action had not always been taken when people raised concerns in these reviews.

People were supported to eat and drink sufficient amounts to maintain their health. People told us how much they enjoyed the food and we saw that mealtimes were an enjoyable experience. The provider sought information about people’s food preferences and incorporated them into the menu.

Medicines were given in a dignified and sensitive way. Medicines were stored safely and only staff who had received medication training were able to give medicines. Staff did not always have access to necessary guidance so they could identify when a person may need medication which was to be given on an as required basis.

Systems to protect people from risks were not always effective in ensuring that people received safe care and support. We found that some known risks to people were not being well managed with action taken to prevent further incidents from occurring.

Staff we spoke with had received training on the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards (DoLS), although understanding and application of this legislation varied amongst staff.

10 September 2013

During a routine inspection

At the time of our visit there were 13 people living in the home. We spoke with five people, the manager, four staff, two relatives and one visiting health care professional.

People told us they were very happy with the service they received at the home. One person told us, 'We are spoilt, it's lovely' and another said 'They look after us very well.' Relatives told us they were satisfied with the care their relatives received. Their comments included,

'The care she gets is exemplary and they (the staff) are very attentive.'

Care plans provided staff with enough information to ensure people's needs were met. We saw that people's needs and abilities had been assessed and care and support was planned to ensure people remained as independent as possible. People were satisfied that their health care needs were met.

People living in the home were protected from the risks of abuse and unsafe care.

People were satisfied that they lived in a comfortable, safe environment.

People were supported by staff who were present in sufficient numbers and with the required skills to meet their needs. Staff were knowledgeable about people's needs and able to support people in the way they wanted.

There were systems in place to get the views of people using the service so that improvements could be made. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

15 August 2012

During a routine inspection

There were fourteen people living at the home at the time of our visit. We spoke with eight of these people and the staff that were supporting them. We spoke with a visitor that was at the home. The home is run by a Roman Catholic order - Sisters of Charity of St Paul the Apostle. The home is part of this working order and Mass is said daily. All of the people living at the home were of the Roman Catholic faith. However, people of any denomination were accepted at the home.

People told us that they were happy living at the home and that they were satisfied with how their care needs were being met. A person that was living at the home told us 'They look after us in every single way, nothing to grumble about at all.'

During our visit we observed the care and support being provided at the home. We saw that staff supported people in a respectful manner. We saw that the staff greeted people by their preferred names and offered them choices of how and where they wanted to spend their time. People told us 'I am happy with the time that I get up in the morning, the staff bring me a cup of tea;' and 'We can choose if we want to go to Mass or not, if we are not well we can have Communion in our rooms.'

During our review, we asked local authority staff involved in monitoring the home about the quality of the service the home provided. . They gave us positive feedback of their recent monitoring visit at the home.

11 October 2011

During a routine inspection

As part of our review, we spoke with the local authority who pay for a number of people to live at the home. They told us that they did not have any concerns about the home.

There were twelve women living at the home when we visited. We spoke with all of them and their visitors during our visit.

People told us that they were happy living at the home and that their health and personal care needs were being met. They told us that they received care and support in the way they preferred and in a respectful and timely manner. People told us that they were supported by care workers who had a good understanding of their care and support needs. People told us 'It is a really fantastic place', 'I prefer to have a bath. I had one last night and the day before' and 'there is always enough staff. They are first class'.

People told us that they were happy with the meals provided at the home. People told us said 'The food is beautiful here. We get good helpings and plenty enough' and 'the food is excellent. There is always an alternative'.

People told us that arrangements were in place so that they could practice their faith within the home. People told us 'We go to Mass every morning. We have a nice little church at the top of the home' and 'It is important for our mother to attend Mass every morning'.

People are encouraged to pursue any hobbies or interests that they may have and there are a number of activities on offer to them at the home. People told us that they are supported to maintain relationships that are important to them. People told us 'I regularly go out with my son and my sister' and 'some of the ladies do drawing and things like that but I like to sit quietly'.

People told us that they were happy with the cleanliness of the home. The family of a person who was living at the home told us 'It is always clean here'.

People told us that they felt safe living at the home and were confident to raise any concerns that they may have. They told us that actions are taken in response to these. One person that was living at the home told us 'I would talk to the manager if there was a problem'.