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Inspection Summary


Overall summary & rating

Outstanding

Updated 6 September 2019

About the service

Bridle Lodge is a residential care home providing personal care to five younger adults with learning disabilities and autism.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The service applied the principles of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were fully supported to achieve their dreams and goals. People were supported to access education and volunteering work. Systems had been developed to give people full control of what activities they wanted to participate in. People were fully integrated into the local community. People who were at risk of becoming socially isolated were now accessing the community. Communication systems in place in the service had empowered people to make decisions and gain independence. People received person-centred care and through effective communication systems were fully involved in the development of their care plans and risk assessments. Complaints procedures were in place and the service had fully ensured people knew how to complain. People’s wishes at the end of life were explored in great detail.

Systems were in place to ensure people were kept safe. There was enough staff to meet people’s needs. People received their medicines as prescribed. Infection control procedures were fully imbedded in the service.

People were supported by staff who had received an induction and ongoing training to ensure they had the knowledge and skills to meet people’s needs. People were fully involved in the development of the menu and the purchasing of food. People were supported with their nutrition and hydration and received positive outcomes from this support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff, who respected people’s privacy and dignity. People were empowered to express their views and to be fully involved in decisions about their care.

The management team demonstrated a commitment to provide person-centred, high quality care.

People, relatives, staff and visiting professionals were all positive about the leadership of the service and were fully involved in the running of the service. There was an open and transparent culture within the service

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service good (published 11 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 6 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 6 September 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 6 September 2019

The service was well-led.

Details are in our well-led findings below.