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Archived: Bishopsfield Court Good

Inspection Summary


Overall summary & rating

Good

Updated 4 October 2019

About the service

Bishopsfield Court is a domiciliary care service providing personal care to 119 people in the community and within an extra care housing scheme at the time of the inspection. The extra care housing scheme was based in Peterborough and had 48 flats with communal rooms and gardens within one building.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The registered manager notified the CQC of the majority of incidents that they were legally obliged to. However, there were two safeguarding incidents that CQC had not been notified of.

Staffing levels were looked at to make sure they were satisfactory to meet the needs of the people using the service. However, some people in the community asked that they be notified if their staff member was running late to their care call visit. Staff rotas that scheduled their care call visits changed at short notice to cover short term absences such as annual leave and sick leave. Staff told us this increased the risk of them not identifying the change and wanted the office staff to alert them earlier.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People felt safe due to their care being provided by staff. Risk assessments identified possible risks to people`s health and well-being. Information was available to guide staff on how to minimise these risks as far as possible. Staff worked in conjunction with guidance from external health and social care professionals across different organisations. This helped promote people’s well-being. Medicines were safely managed.

Staff knew the people they supported. To develop their skills and knowledge staff received regular training, spot checks, supervisions, appraisals and further qualifications. People were supported to maintain their independence. Staff supported people who needed assistance with their food and drink intake.

Staff promoted and maintained people’s privacy and dignity. People had developed good relationships with staff who understood their individual preferences and care needs.

People and their relatives told us staff were caring. People`s personal information was kept secure in the agency’s office. People and their relatives were involved in discussions about their care. Concerns raised about the service were investigated and resolved where possible.

Staff felt well-supported by the new registered manager. There were regular visits from the senior management team to oversee the quality of the service provided. Audits were carried out to monitor the service and address any improvements required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 23 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 4 October 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 4 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 4 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 4 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 4 October 2019

The service was well-led.

Details are in our well-Led findings below.