Archived: MacIntyre Milton Keynes Support

With their prior agreement we visited four people at home. We were able to ask them about their experience of using the service. We also met and spoke with their support workers. The people we spoke with were very happy with the support they received.

We found that people's preferences for the way they wanted their support to be provided had been taken into account and acted upon. We found that people were provided with the agreed practical assistance and support they needed to enable them to live independently at home.

We found from speaking with staff, and from looking at records kept at the agency office and in people's own homes, that the agency was well-managed.

We saw that people received a reliable, safe and effective service from 'MacIntyre Milton Keynes Support'.

We found that people who used the service were involved with decisions about their care and support. We saw that there were detailed care plans which were reviewed regularly. We noted that people's complaints and comments were recorded and investigated thoroughly.