Integrated Care Centre

This service is rated as Good overall.

The key questions are rated as:

Are services safe – Good

Are services effective – Good

Are services caring – Good

Are services responsive – Good

Are services well-led – Good

We carried out an announced at Integrated Care Centre, run by IGP Care Limited, on 30 May 2022. This was a full comprehensive inspection and was the first CQC inspection for the service.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service had effective systems to ensure staff had a consistent approach to the service delivery.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• There was a comprehensive quality assurance system in place around policies and procedures, with all staff having access to the systems onsite.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• A clear system was in place for patients accessing appointments, and patients could easily cancel an appointment if necessary.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care