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Archived: Heath Lodge Care Services Limited

Reports


Inspection carried out on 23 July 2013

During a routine inspection

At the time of this inspection we were informed that the agency was providing personal care to 72 people. We spoke to 11 of these people, or their relatives, and five care workers. We also spoke with representatives of the provider as the agency did not have a registered manager at the time of this inspection.

Every one of the people spoken with told us that their care was personalised to their needs and that they were happy with the service they received from the agency. For example, one person said, "The agency has been good at understanding my needs. They are very gentle and kind". A relative told us, "The girls are lovely and helpful. They do a good job. The agency keeps us informed of changes and treat dad so kindly".

People told us that care workers respected their wishes with regard to the care they wanted. They also told us they had no concerns about the infection control practices undertaken by care workers.

Everyone that we spoke with said that they felt confident that issues would be resolved if raised with management of the agency. For example, one person told us, "I know I can speak to X or X (referring to staff at the agency office) at any time. They are happy to help".

The evidence we gained during this inspection supported the comments made by people and their relatives.