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Inspection Summary


Overall summary & rating

Good

Updated 8 September 2020

About the service

Absolute Care – Barrow is a domiciliary care agency providing personal care to people. At the time of the inspection they were providing personal care to 99 people. These people had a range of needs, some people were living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

At the last inspection we found medicines were not managed safely. At this inspection this had improved and the provider was no longer in breach of regulation.

At the last inspection we found that care visits were not always punctual. People reported, and records showed us that this had improved. Staff were recruited safely to ensure they were of good character.

People felt safe using the service. Staff knew who to contact if they were concerned about abuse. Staff were confident that the management team would respond to their concerns but knew how to use whistleblowing procedures if needed.

People’s health and social care needs were clearly documented. This allowed clear guidance for staff to follow. Staff received training to ensure they knew how to meet people’s needs.

There was clear guidance in place for staff, and people reported that staff wore the correct personal protective equipment. This meant people were protected (as much as possible) from potential infection transmission.

The service was using a new electronic system in order to more safely manage the service. This was shown to be effective, as office staff were aware of any concerns quickly. The registered manager had a plan in place to continue to improve the use of this system and use more effective electronic auditing.

The registered manager understood the requirements of their role. Staff and the registered manager had a clear vision to provide good quality care.

At the last inspection we had some concerns about the timeliness of care visits, and the management of medicines. Both of these concerns have now been resolved. The registered manager also had a clear action plan to continue to improve these areas.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 20 September 2019).

Why we inspected

This was a planned inspection based on previous inspection risks

At the last inspection we had concerns about the management of medicines and the timeliness of care calls. We identified a breach of regulation 12 (Safe care and treatment). We completed this inspection, to assess if required improvements had been made. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

Enforcement and follow up

At the last inspection we identified a breach of Regulation 12 (Safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found sufficient improvements had been made at this inspection, so the service was no longer in breach of this regulation.

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 September 2020

The service was safe. Details are in our safe findings below.

Effective

Good

Updated 8 September 2020

Caring

Good

Updated 8 September 2020

Responsive

Good

Updated 8 September 2020

Well-led

Good

Updated 8 September 2020

The service was well-led. Details are in our well-led findings below.