Archived: Sandon Road

Updated 26 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was prompted in part by wider concerns about the provider and risk management across their registered respite services. This inspection examined those risks.

Inspection team:

This inspection was carried out by one inspector and an assistant inspector.

Service and service type: Sandon Road is a registered care home without nursing. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

What we did:

Before the inspection, we reviewed information we had received about the service since the last inspection. This included any notifications we had received from the service and feedback we requested from external agencies including the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We also spoke with commissioners and relevant teams for updates on their monitoring and oversight of this service.

During the inspection, we spoke with one person using the service and a healthcare professional involved in their support. We spoke with three members of staff and the registered manager. We reviewed records related to people’s support including medicines and records about the quality and safety of the service.

Some information we requested was not available to view during our inspection, including the training matrix and recruitment files. We received this evidence after the inspection.

Updated 26 April 2019

About the service: Sandon Road is a respite service offering accommodation and support for people with mental health support needs. Two people were supported at the time of the inspection of a maximum of five people.

People’s experience of using this service:

People benefitted from the support of the service and were treated with respect. People’s independence and wellbeing was promoted. People went out as they wished and carried on with their own routines. Staff told us they were able to provide more practical support following the recent increase in staffing. Improvements had been made to the safety of the service. Two of three breaches identified at the last inspection had been met. However, we identified a continued breach of the regulations related to governance because systems and processes were still not robust. More information is in the full report.

Rating at last inspection: Requires Improvement (July 2018). This service has been rated Requires Improvement at the last two inspections.

Why we inspected: This inspection was scheduled based on the previous inspection rating and other concerns known to CQC about the provider.

Enforcement / Follow up: This inspection identified a continued breach of the regulations related to governance. We did not take enforcement action on this occasion because shortly after our inspection, the provider submitted an application to de-register. We will continue to monitor this provider and service until the de-registration process is complete.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk