Archived: Trafalgar Road

People’s experience of using this service:

Feedback from people, staff and professionals showed they felt the service was safe. People’s risks were responded to. People’s independence and choice was promoted. People were treated with respect and staff showed interest in promoting positive outcomes. People were asked about and involved in their support. Systems were not always effective to assess, monitor and continuously improve the quality and safety of the service.

More information is in the full report.

Rating at last inspection: Good (May 2017)

Why we inspected: This inspection was planned based on the previous inspection rating and was brought forward due to concerns known to CQC about the provider’s other services.

Enforcement / Follow up: We identified a breach of the Health and Social Care Act (Regulated Activities) Regulations 2014 around good governance. After our inspection, we shared our inspection findings with the commissioning team that arranges referrals to the service to support ongoing improvements.

We did not take enforcement action on this occasion because shortly after our inspection, the provider submitted an application to de-register. We will continue to monitor this provider and service until the de-registration process is complete.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at the service. Staff knew what action to take if they had any concerns about people’s safety. People’s risks had been assessed and were managed effectively. People received their medicines as prescribed.

People were supported by adequate numbers of staff. Staff received training and felt they had the skills to meet people’s needs. The provider had safe processes in place to recruit new staff.

Staff understood people’s rights and choices when supporting them. People bought and prepared their own meals. People had access to healthcare professionals when needed. Staff were kind and caring. Staff knew people well and supported people to maintain their independence. People were supported to maintain their daily routine. People felt listened to and able to raise any concerns they may have.

People, staff and healthcare professionals were complimentary about the service people received and how the service was managed. Staff understood their roles and responsibilities and felt supported by the provider. Processes were in place to listen to and respond to people’s experiences of the service and audit systems were in place to monitor the quality of care being provided.