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Three Bridges Nursing & Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 25 December 2019

About the service

Three Bridges is a residential care home providing personal and nursing care to 47 people aged 65 and over at the time of the inspection. The service can support up to 53 people across two separate wings, each of which has separate adapted facilities. One of the wings specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

All of the people we spoke with during the inspection spoke highly of Three Bridges and the care they received. People described the service as, “A home from home.”

Staff were motivated and committed to deliver a high standard of care. They were well trained and felt supported in their role.

Care plans identified the needs of people and contained detailed person-centred information to meet the preferences of people receiving care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People confirmed they were offered choices and involved in decision making relating their care.

People had access to healthcare and the registered manager worked closely with other agencies to ensure successful outcomes were achieved.

Systems were in place to ensure the safety and wellbeing of people. These included systems to protect people from the risk of abuse, receive their medicines safely and to ensure that people could share their views on the service being provided at Three Bridges.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 08 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 December 2019

The service was well-led.

Details are in our well-led findings below.