- Dentist
Bupa Dental Care Wimborne
Assessment report published 26 May 2026
Contents
Judgements
Our view of the service
We carried out this announced off-site inspection on 22 April 2026.
Where we carry out an off-site assessment, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual assessment of the premises and have discussions with staff.
We found the practice had met regulations.
On the whole, the practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Bupa Dental Care Wimborne is part of BUPA, a dental group provider. The practice is in Wimborne, Dorset and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and on-street parking was available in the local area.
The practice had 6 treatment rooms. At the time of our inspection, there was a total of 13 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 2 dental hygienists, the treatment coordinator/clinical lead and the practice manager.
People's experience of this service
The practice had systems in place to gather patient feedback.
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any direct patient feedback.
On the day of our inspection, we reviewed patient feedback collected by the practice, as well as online feedback. Overall, this feedback provided a positive view of the dental team and the care provided by the practice.
Where patients raised concerns or made suggestions, we were told this was reviewed and that appropriate action would be taken where appropriate.
We saw feedback scores from February and March 2026. Of the 66 patients who responded, 61 were either extremely likely or likely to recommend the practice to family and friends.
Patients praised the practice for appointment access and efficiency, saying, “Appointment on time and received advice on toothpaste etc.,” and “Friendly receptionist got an emergency appointment within hours of initial call.”
Those who may feel anxious or require reassurance felt supported, with comments like, “I tend to have problems with large fillings in my teeth and can always rely on good care. I'm a nervous patient,” and “Always asks if you’re ok whilst having treatment.”
Communication and explanation of treatment were also highlighted: “In depth discussion about treatment plan. Thorough descaling and cleaning” and “Reasons for each stage of examination described clearly by both dentist hygienist which would be very helpful for someone who was nervous of their visit.”
Comments about the cleanliness and environment were positive: “Friendly professional staff, always polite, clean hygienic surgery.”
Staff professionalism and support were consistently noted with remarks such as, “Excellent professional friendly staff,” and “The staff are always polite.”
The practice shared patient feedback with the team.