The Care Quality Commission
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Archived: Allied Healthcare - Cannock

6 Station Court, Girton Road, Cannock, Staffordshire, WS11 0EJ (01543) 465620

Provided and run by:
Allied Healthcare Group Limited

All Inspections

27 June 2013

During a routine inspection

We used a questionnaire to seek the views of people who used this service and the views of their relatives. We spoke with six members of staff, the registered manager and two of the office staff.

We found that care plans were person centred and individualised. There was a system to ensure that careers turned up at the right place and at the right time.

We saw that the service took suitable steps to co-operate with other providers which ensured that people received uninterrupted care.

We found that staff were knowledgeable about safeguarding, and what steps they needed to take in order to ensure the people they cared for were safe.

We saw that staff were suitably supported with supervisions and training. This meant that staff were trained to meet the needs of the people to whom they provided care.

The service sent out quarterly surveys to seek the views of the people to whom they provided service. The service analysed the results from these surveys and planned to make improvements where they could.

5 April 2012

During an inspection in response to concerns

We visited Allied Healthcare (Cannock) to inspect the agency, as there had been concerns raised regarding medication errors and missed medication calls. The agency was under large scale investigation and several review meetings had taken place with commissioning officers, the local authority and the safeguarding referral team.

Following recent investigations that had been carried out, there had been no reasons identified for the errors to occur and the agency had worked extremely hard to address the issues of concern.

We visited the agency's office and met the senior staff and some visiting carers. We looked at the agency's training programme, some care records, staff files and quality assurance documents. We telephoned people that used the service and spoke to them about the service they received and their views were recorded. We telephoned staff and recorded their views of working for the agency and the training and support they received.

We received positive comments from people that used the service and from the staff. The agency was found to be compliant in the five outcomes we looked at.

One person that used the service told us "The staff are very friendly and polite, nothing is too much trouble for them. Even when they are very busy they don't rush my care. They respect my privacy and dignity, which I appreciate."

One relative told us "I can't fault them; the staff are excellent, they are very polite, courteous and friendly too. They are occasionally late for a visit but that's to be understood if there was a problem at the previous call. We have seen the care plan and the risk assessments and signed the records.'