Last updated 6 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 25 and 28 April 2017 and was announced. The registered manager and service manager were given 48 hours' notice of the inspection. We did this because we needed to be sure that the registered manager or someone senior would be available on the day of the inspection to help respond to our questions and to provide us with evidence. The registered manager was not available on the day of our inspection, but the service manager, who was going through the process of becoming the registered manager, was there on the day.

The inspection was carried out by one inspector.

Before the inspection, we reviewed the information we held about the service, including data about

safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. We also contacted the Local Authority for any information they held on the service.

We spoke with one person who used the service and two relatives of people that use the service. We also visited one person in their house. The person was not able to verbally communicate with us, but we were able to carry out observations of the support and care they received from staff. We spoke with three support workers, the service manager, and the recruitment officer. We reviewed five people's care records to ensure they were reflective of their needs, five staff files, and other documents relating to the management of the service, including quality audits.