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Inspection Summary


Overall summary & rating

Good

Updated 6 July 2017

Dell Care provides personal care for people in their own homes. At the time of our inspection, 10 people were using the service. This was a first comprehensive ratings inspection of this service.

There was a registered manager in post, who was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was safe. Staff had assessed risks to individuals and mitigated them appropriately. Staff were aware of safeguarding procedures and knew how to report any concerns they had. There were enough staff and people’s visits were always covered. Staff were recruited safely.

Staff supported people safely to take their medicines and the records were clear. Where needed, staff provided prompting for people to take their own medicines.

People received a high standard of care from trained staff. Staff felt supported at work. They sought consent before delivering care and were aware of individual’s mental capacity to make decisions. Staff supported people to access healthcare services promptly when required.

Staff supported people with their meals when they needed, and encouraged people to drink enough. These needs were also specified in people’s care plans.

People were cared for by staff who knew them well and communicated effectively with them. People were involved and consulted about their care when planning and reviewing their needs. Staff promoted their independence, and respected people’s privacy and dignity.

People received individualised care according to their own needs, and when they changed, staff responded and were flexible. People were asked for their feedback on the service they received and knew how to raise a concern and who to, if they needed to.

The staff worked closely as a small team, with a positive attitude, and good leadership was in place. There were systems in place to ensure that high quality care was delivered continuously and any potential problems would be identified in a timely manner.

Inspection areas

Safe

Good

Updated 6 July 2017

The service was safe.

Staff knew about safeguarding procedures. Risks to individuals were assessed and managed safely.

People received support with medicines safely if they required it.

There were enough staff to support people and they were recruited safely.

Effective

Good

Updated 6 July 2017

The service was effective.

Staff received effective training and were competent in delivering care to people. The induction process was robust and staff received supervision and support.

Staff supported people with their meals and drinks when required, and to access healthcare.

Staff asked people for consent and were aware of their capacity to make decisions.

Caring

Good

Updated 6 July 2017

The service was caring.

Staff delivered a high standard of compassionate care to people. They built trusting and supportive relationships with people and their families.

Staff respected people’s privacy and dignity and encouraged independence where appropriate.

People were involved in making decisions about their care and their views were acted upon.

Responsive

Good

Updated 6 July 2017

The service was responsive.

Staff were flexible when people’s needs changed and responded effectively. They met people’s preferences when providing care.

There were clear plans for people’s care with guidance for staff on how to meet people’s needs.

People and their families were confident to raise any concerns should they have any, and knew who to contact.

Well-led

Good

Updated 6 July 2017

The service was well-led.

There was good leadership in place. The registered manager was supportive to staff and there was high morale. The staff worked effectively as a team.

There were systems in place to assess, evaluate and improve the service.