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Inspection Summary

Overall summary & rating


Updated 1 August 2019

About the service

Oxlip House is extra care housing. The service covers 52 self-contained flats. 39 flats were shared ownership and 13 flats were rented by the local authority. The service had 50 care and support packages, but more people were resident at Oxlip House as there were couples living together.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People using the service were happy and well cared for. They were cared for in a way which reflected their preferences and met their needs. They liked the care staff and told us they were polite, caring and kind. The care staff arrived on time and stayed for the right length of time for each visit. People received their medicines in a safe way. They were involved in planning their care and making choices about this. One person told us, “Everything is fine here. The staff are excellent. They are always smiling and are there when you need them.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff were well supported and enjoyed working at Oxlip House. They continued to have access to a range of suitable training and had the skills they needed to care for people. The provider's recruitment procedures made sure only suitable staff were employed. They regularly met with their manager and discussed their work and any queries they had. The registered manager assessed the staff in the work place to make sure they were following procedures and delivering effective care.

There were procedures designed to safeguard people from abuse, and the staff were familiar with these. The staff knew to record any accidents, incidents or complaints and these were investigated and responded to. The staff were provided with protective clothing, such as gloves and aprons.

There continued to be systems in place for monitoring the quality of the service and making improvements. The registered manager liaised with people using the service and staff to ask for their feedback and ideas. There were a range of suitable policies and procedures which the people using the service and staff had access to.

For more details, please see the full report which is on the CQC website at

Rating at last inspection The last rating for this service was Good (published on 7 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 August 2019

The service was safe.

Details are in our safe findings below.



Updated 1 August 2019

The service was effective.

Details are in our effective findings below.



Updated 1 August 2019

The service was caring.

Details are in our caring findings below.



Updated 1 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 1 August 2019

The service was well-led.

Details are in our well-Led findings below.