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Capel Grange Residential Home Good Also known as Capel Grange Private Residential Home

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 24 April 2019

About the service: Capel Grange is a residential care home that was providing personal care to 27 older people, some who were living with dementia, at the time of the inspection.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• One relative described the choice they made for their loved one to live at Capel Grange as ‘the best decision they ever made’. They told us, “All the staff from the management to the domestic staff have been incredibly supportive of not only my relative but also of us. They have gone well above what we would have expected, the love and kindness they have given…is considerable. They made it her home and my relative made them self at home.”

• The provider promoted a good quality of life for people in a homely and well-maintained environment.

• People were happy living at the home, were supported to remain healthy, active and independent and were well cared for.

• Care was person centred, achieved good outcomes and people were offered choice and involved wherever possible.

• All feedback from people, relatives and staff was positive.

Rating at last inspection: At the last inspection the service was rated Good (report published 2 March 2017).

Why we inspected: This was a comprehensive inspection. We brought this inspection forward due to information of concern from a safeguarding raised. This had been investigated by the local authority and any abuse had been discounted. We did not find anything at our inspection which raised any concerns.

Follow up: We will continue to monitor this home and plan to inspect in line with our reinspection schedule for those services rated Good.

Inspection areas

Safe

Good

Updated 24 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 24 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 24 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 24 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 24 April 2019

The service was well-led

Details are in our Well-Led findings below.