You are here

121 Care & Mobility Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 18 May 2019

About the service:

121 Care and Mobility is domiciliary care provider that was providing personal care to people in their own homes. People receiving support had a range of needs including, the elderly, people that were living with dementia. At the time of our inspection there were 280 people receiving personal care.

People’s experience of using this service:

• The provider had made changes to improve the service for people. Care plans had all been reviewed to make sure that they reflected the care that people needed and people told us that they had been involved with this.

• Care was person centred, achieved good outcomes and people were offered choice and involved wherever possible.

• People's care plans reflected their needs and preferences and staff could explain specific care that people required.

• People received care from staff who were well supported with induction, training and ongoing supervision.

• People knew how to complain and that any concerns would be listened and responded to by the provider. Actions were taken as a response to complaints.

• Feedback was sought and used to make improvements. Feedback from people, relatives, health care professionals and staff were all positive.

• Quality monitoring systems included audits, checks on staff practice and checks on people's satisfaction with the service they received, using questionnaires.

• The provider has systems in place to ensure they kept up to date with developments in the sector and changes in the law.

• Lessons were learnt and used to make improvements.

• The service was led by an experienced, competent manager who understood their role and responsibilities, as did staff. The service had a clear management structure and people had confidence in the manager and provider.

Rating at last inspection: At the last inspection the service was rated Inadequate (report published on 09 October 2018). This service has been in Special Measures. Services that are in Special Measures are kept under review and inspected again within six months. We expect services to make significant improvements within this timeframe. During this inspection the service demonstrated to us that improvements have been made and is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is now out of Special Measures.

At this inspection on 3 April 2019 we found that sufficient progress had been achieved to meet all the breaches of regulations.

Why we inspected: This was a comprehensive planned inspection based on the previous rating.

Follow up: We will continue to monitor this domicillary care agency and plan to inspect in line with our re-inspection schedule for those services rated Good

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 18 May 2019

The service was Safe.

Details are in our Safe findings below



Updated 18 May 2019

The service was Effective.

Details are in our Effective findings below



Updated 18 May 2019

The service was caring.

Details are in our Caring findings below



Updated 18 May 2019

The service was Responsive.

Details are in our Responsive findings below



Updated 18 May 2019

The service was Well Led.

Details are in our Well Led findings below