• Services in your home
  • Homecare service

Archived: HomeAid Community Care Services, a division of Lloyds Concepts & Solutions Limited (Head Office)

Overall: Good read more about inspection ratings

The Old Courthouse, 20 Simpson Road, Bletchley, Milton Keynes, Buckinghamshire, MK2 2DD

Provided and run by:
Lloyds Concepts & Solutions Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 1 July 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection was carried out by one inspector and took place on 1 and 2 June 2017. The provider of the domiciliary care service was given 24hrs notice of the inspection. We do this because in some community based domiciliary care agencies the registered manager is often out of the office supporting staff or, in some smaller agencies, providing care. We needed to be sure that someone would be in the service location office when we inspected.

Before our inspection, we reviewed information we held about the provider such as, for example, statutory notifications that they had sent us. A statutory notification is information about important events which the provider is required to send us by law. We also contacted the health and social care commissioners who monitor the care of people provided with domiciliary support to check if they had information about the quality of the service.

During this inspection we visited the provider’s office located in Bletchley. We met and spoke with the registered manager, director of the service, and individually with three care staff. With their prior agreement we visited three people using the service at home. We also spoke with four people using the service that agreed to be telephoned at home. We looked at the care records for the three people that used the service and three staff recruitment records. We also looked at records related to the quality monitoring and the day-to-day management of the service.

Overall inspection

Good

Updated 1 July 2017

HomeAid Community Care is domiciliary care agency that provides support and care for adults with diverse needs so that they are able to continue living at home in their community. There were 42 people using this service when we inspected. The agency provides a service to Milton Keynes and surrounding area as well as further afield in and around Hounslow.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were kept safe. The needs of the people using the service were met and risk assessments were carried out that enabled staff to provide safe care within people’s own homes. People were also protected from receiving care from unsuitable staff by robust recruitment systems and the provision of appropriate training to all new recruits. There were sufficient numbers of competent and experienced staff available to meet people’s assessed needs.

People’s care plans reflected their needs and the agreed care and support to be provided. Staff were able to demonstrate that they understood what was required of them to provide people with the care they needed to remain living independently in their local community. There were appropriate procedures in place to support people manage their own medicines as part of an agreed care plan.

People’s rights were protected. Their right to make choices about how they preferred their care to be provided was respected. People knew how to raise concerns and complaints and the provider had appropriate policies and procedures in place to manage such eventualities. They were treated with respect for their dignity by friendly and compassionate staff.

People benefitted from a service that was appropriately managed so that they received their service in a timely and reliable way. There were also systems in place to assess and monitor the quality of the service. People’s views about the quality of their service were sought and acted upon.

People benefitted from receiving care and support from a staff team that had good leadership with regard to the management of the service. People were cared for by staff that had access to the support, supervision, and training they needed to work effectively in their roles.