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Archived: HomeAid Community Care Services, a division of Lloyds Concepts & Solutions Limited (Head Office) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 1 July 2017

HomeAid Community Care is domiciliary care agency that provides support and care for adults with diverse needs so that they are able to continue living at home in their community. There were 42 people using this service when we inspected. The agency provides a service to Milton Keynes and surrounding area as well as further afield in and around Hounslow.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People were kept safe. The needs of the people using the service were met and risk assessments were carried out that enabled staff to provide safe care within people’s own homes. People were also protected from receiving care from unsuitable staff by robust recruitment systems and the provision of appropriate training to all new recruits. There were sufficient numbers of competent and experienced staff available to meet people’s assessed needs.

People’s care plans reflected their needs and the agreed care and support to be provided. Staff were able to demonstrate that they understood what was required of them to provide people with the care they needed to remain living independently in their local community. There were appropriate procedures in place to support people manage their own medicines as part of an agreed care plan.

People’s rights were protected. Their right to make choices about how they preferred their care to be provided was respected. People knew how to raise concerns and complaints and the provider had appropriate policies and procedures in place to manage such eventualities. They were treated with respect for their dignity by friendly and compassionate staff.

People benefitted from a service that was appropriately managed so that they received their service in a timely and reliable way. There were also systems in place to assess and monitor the quality of the service. People’s views about the quality of their service were sought and acted upon.

People benefitted from receiving care and support from a staff team that had good leadership with regard to the management of the service. People were cared for by staff that had access to the support, supervision, and training they needed to work effectively in their roles.

Inspection areas

Safe

Good

Updated 1 July 2017

The service was safe.

People were protected from unsafe care. Staff knew and acted upon risk associated with providing the level of care that was needed for people.

People benefitted from receiving care from staff that were mindful of their responsibilities to safeguard them from harm.

People received care from competent staff that had the appropriate training and experience.

Effective

Good

Updated 1 July 2017

People were provided with the care they needed and this was regularly reviewed to ensure their needs continued to be met.

People received a reliable service. There were contingency arrangements were in place to ensure the continuity of the service when staff were sick or on holiday.

People�s capacity to make decisions and right to make choices about how they received their care were taken into account and acted upon.

Caring

Good

Updated 1 July 2017

The service was caring.

People's dignity was assured when they received care and their privacy was respected.

People benefitted from receiving care from staff that respected their individuality.

People received their service from staff that were conscientious, compassionate, and committed to providing good standards of care.

Responsive

Good

Updated 1 July 2017

The service was responsive.

People's care needs had been assessed prior to an agreed service being provided. Their needs were regularly reviewed with them so that the agreed service continued to meet their needs and expectations.

People's care plans were person centred to reflect their individuality and their care needs.

People were assured that appropriate and timely action would be taken if they had to complain about the service.

Well-led

Good

Updated 1 July 2017

The service was well-led.

People benefitted from receiving a service that was well organised on a daily basis as well as long term.

People's quality of care was monitored by the systems in place and timely action was taken to make improvements when necessary.

People received a service from a staff team that had a culture of openness and transparency that was promoted by the provider.