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This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Promedica24 UK Ltd. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 8 August 2020

About the service

Promedica24 UK Limited provides live in care staff to people living in their own homes throughout the country. Care staff are recruited in Poland and then come to the UK to live in people’s home and provide care for a period of usually seven weeks.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our inspection 55 people were receiving live in support in their own homes.

People’s experience of using this service and what we found

People and their relatives were happy with the support they received. They regarded staff as an extended part of their family and were happy with the care and support they received which enabled them to remain in their own homes.

People felt safe with staff and had their needs met. Staff developed good relationships with people and were respectful of people’s privacy. Relatives felt their family members were cared for safely by well-trained staff, who were kind and respectful. Staff received the training and support they needed to enable them to support people effectively.

There were enough staff to meet people’s needs. Recruitment processes were robust and personalised to help ensure the right candidates were selected for the right people.

People received their medicines safely from trained staff. Accidents and incidents were analysed, and lessons were learnt and shared with the staff team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people to eat and drink enough and people were involved in making decisions about their care where possible. Relatives assisted when appropriate. Staff gave and respected people's choices. Their preferences on how staff delivered their care were recorded in care records for staff to follow.

The provider had effective governance in place. There were systems to audit, monitor and drive improvement.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update:

The last rating for this service was good (published 21 June September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 8 August 2020

The service was safe.

Details are in our safe findings below.



Updated 8 August 2020

The service was effective.

Details are in our effective findings below.



Updated 8 August 2020

The service was caring.

Details are in our caring findings below.



Updated 8 August 2020

The service was responsive.

Details are in our responsive findings below.



Updated 8 August 2020

The service was well-led.

Details are in our well-led findings below.