Archived: Sceptre Care Limited

Updated 15 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 09 May 2017 and was announced. The provider was given 24 hours’ notice because the location provides a small domiciliary care service; we needed to be sure that someone would be in.

At the time of our inspection three people were using the service, but only one person was in receipt of a regulated activity which was personal care. The service employed two registered managers and a nominated individual. At the time of the inspection the registered managers also delivered care to the person using the service.

The inspection team consisted of one adult social care inspector from the Care Quality Commission.

Before the inspection visit we reviewed the information we held about the service, including information we had received since the service registered with the Commission. We did not ask the service to complete the Provider Information Return (PIR), prior to the date of the inspection. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed the care records of the person who used the service and records relating to the management of the service. We looked at three staff personnel files, policies and procedures and quality assurance systems.

During our inspection we went to the provider’s head office and spoke with the registered managers, the nominated individual and the director. We spoke with the relative of the person who used the service as part of the inspection; this was in order to seek feedback about the quality of service being provided.

Updated 15 June 2017

The inspection took place on 09 May 2017. We gave the provider 24 hours’ notice to ensure someone would be in the office to facilitate the inspection. The service had not previously been inspected since first registering with the Commission.

Sceptre Care Limited is a small domiciliary care company whose office is located on the outskirts of Bolton Town Centre on the first floor of King William House which provides the space necessary for the running of the company and management of the regulated activity and its employees, including facilitating staff meetings, training and supervision.

There were two registered managers in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had a robust recruitment process to help ensure people employed were suitable to work with vulnerable people.

Safeguarding policies and procedures were in place and the staff demonstrated a good understanding of safeguarding concerns and the process to follow if they suspected abuse.

Comprehensive risk assessments were in place and support plans devised to mitigate the risks. We saw that people or their representatives had been involved in planning the care provided.

Staff told us they were well supported and were inducted in to the service and received on-going training to support them to undertake their role.

The service was working within the legal requirements of the Mental Capacity Act (2005) (MCA).

The relative of the person who used the service told us they valued that only a couple of staff supported their family member. The relative said staff were kind and caring and paid particular attention to detail which reassured them that their family member was being well cared for.

The registered managers covered care shifts to ensure they maintained oversight regarding the care provided.

People who used the service were fully involved with decisions about their care and were given choices in relation to their care delivery and their personal preferences were taken into account.

There was a complaints policy in place and although at the time of the inspection there had not been any complaints received, there were systems in place to track complaints.

We received positive feedback about the registered managers. The relative of the person who used the service and staff, stated the service was well-led.

The registered managers had an infrastructure in place to seek the views of people who used the service and their relatives by undertaking reviews of care delivery.