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Inspection carried out on 28 November 2017

During a routine inspection

Kings Medical Services is operated by David Chown. The service provides emergency and urgent care. The service also provides a number of other activities, such as medical cover at sporting and cultural events, and repatriation transport on behalf of insurance companies, which we do not currently regulate.

We inspected this service using our comprehensive inspection methodology. We carried out the inspection on 28 November 2017.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Services we do not rate

We regulate independent ambulance services but we do not currently have a legal duty to rate them. We highlight good practice and issues that service providers need to improve and take regulatory action as necessary.

Following this inspection, we told the provider that it must take some actions to comply with the regulations and that it should make other improvements, even though a regulation had not been breached, to help the service improve. We also issued the provider with four requirement notices that affected urgent and emergency services. Details are at the end of the report.

Ellen Armistead

Deputy Chief Inspector of Hospitals (independent ambulance providers), on behalf of the Chief Inspector of Hospitals