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Time 2 Care (South West) Ltd Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 14 May 2021

About the service

Time 2 Care is a domiciliary care agency. At the time of inspection there were approximately 48 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from abuse by staff who had been safely recruited, trained and supervised in their roles. Staff undertook training in safeguarding and knew how to recognise abuse and the correct action to take.

Staff undertook assessments of risks to people. These were undertaken and mitigated as far as possible. People received their medicines in a safe way.

People were protected from infections by staff who wore the correct personal protective equipment. Staff were trained in infection prevention and control and took the extra precautions necessary in line with the current COVID-19 pandemic.

People felt safe in their homes and were treated with kindness by care staff. People told us they were happy with the care they received. They received a rota which included a photograph of the care worker to expect at each visit.

Staff enjoyed working for the agency and were motivated in their roles. They felt listened to and included in improving care for people. The agency had an open and transparent culture and learnt from mistakes. Staff described good morale in the team and felt supported and valued by the management team.

Regular checks and monitoring of the quality of service delivered were undertaken.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 18 March 2020) with one breach of Regulation 17 - Good governance.

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of the regulation.

Why we inspected

We carried out an announced inspection of this service on 28 April 2021.

The inspection was prompted by concerns raised by the provider regarding their current rating and the impact this was having on their business.

This report only covers our findings in relation to the Key Questions Safe and Well-led.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Time 2 Care on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 14 May 2021

The service was safe.

Details are in our safe findings below.



Updated 14 May 2021



Updated 14 May 2021



Updated 14 May 2021



Updated 14 May 2021

The service was well-led.

Details are in our well-Led findings below.