We carried out a review of the data available to us about Ceiba Community Support Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ceiba Community Support Ltd, you can give feedback on this service.
Ceiba Community Support is a domicilary care service which provides personal care for people living in their own homes. At the time of our inspection two people were being supported with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
There was a registered manager who had been in post since the service was registered. There were enough staff to ensure people were safe. Where risks associated with people's health and
wellbeing had been identified, plans were in place to manage those risks while ensuring people could remain independent. Staff had received training to safeguard people from harm and knew how to report concerns.
People's care was person centred and was responsive to their individual needs. Staff had received training to understand how to support people well. Care records provided information in relation to people's backgrounds, interests and care needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; systems supported this practice. The registered manager ensured care was based upon good practice guidance to help ensure people received an effective service. Promoting independence was encouraged and people were offered choices.
The registered manager and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Good (published 26 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Ceiba Community Support is registered to provide personal care to people in their own homes. At the time of our inspection the service supported one person with personal care who had physical disabilities. Three care workers were employed by the provider.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.
Staff knew how to keep people they supported safe. There were processes to minimise risks to people and staff’s safety. Care staff understood how to protect people from the risk of abuse and how to report any concerns. The suitability and character of staff was checked during the recruitment process to make sure they were suitable to work with people who used the service.
The registered manager and staff understood the principles of the Mental Capacity Act (MCA) and people’s consent was sought prior to any care being provided.
There were enough staff to support people who used the service. Staff had a kind and caring attitude toward people they supported.
Staff received an induction when they started working for the service and completed training to support them in meeting people’s needs effectively. Staff knew people well and knew how to respond to people’s needs. Information about people and assessed risks was available for staff to refer to in care records.
No complaints had been raised with the service, however people and their relatives knew how to raise concerns or make a complaint if needed.
Staff felt supported by the registered manager and they were able to contact them at any time. There were systems to monitor and review the quality of service people received which assisted the provider in understanding the experiences of people who used the service. This was through regular communication with people and health care professionals, quality assurance surveys and audits undertaken at the service.